Response according to need

One of the alarm centre's primary tasks is to verify the alarm – in other words, to establish whether it is genuine or false. All alarms received by the centre generate a response, but responses differ according to the type of alarm. The overwhelming majority of the thousands of alarms we receive every day are false alarms. If these were to result in call-outs they would drain the resources of the police, fire brigade and guards to the point that they could not respond to a genuine situation.

Installed alarms have modules that enable the alarm operator to identify the trigger for an alert by tracing it back to the cause. This makes it easier to decide on appropriate action. The operator can also get access to detailed registers logging recent alarm activity for a specific customer.

Latest update: 4/16/2008